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Shop Wishgiving Gift Collection
Customer Care
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Ordering We accept payment through major credit cards (Visa, Mastercard) as well as through Paypal. 1) Click "Add to Cart" on the product page. Click on the shopping cart icon to checkout. You should receive a confirmation email once your order reaches us. ASSISTANCE:
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As we are located in California, we are required to charge a sales tax for purchases made by California residents. Otherwise, we do not charge tax on out of state purchases. Please note that our charges do not cover customs or duties charged on international orders. Please refer to your country's customs policies.
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Out of Stock Items and Backorders We do apologize for any out of stock items you may wish to purchase. Our products are carefully handcrafted using unique materials and they take time to create. Because some of the materials used are unique and difficult to replace, we may be unable to restock some items. To find out if a product you are interested may be back in stock, please click on the "Sign up to get notified when this product is back in stock" link on the product page.
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We understand that there are special occasions (such as your joyous Wedding day, or Christmas gifts for your friends and co-workers) when you need to purchase multiple pieces of jewelry. To help you out, we're happy to offer a special discount. If you are interested in purchasing 5 or more pieces of jewelry, please contact us.
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Wishgiving.com will respect your privacy. Any information collected is used only to improve the quality of our website and our service to our customers. Under no circumstances will we sell or give your information for commercial uses. Wishgiving.com is secured with a Secure Socket Layer (SSL), which is used to manage the security of information transfer over the internet.
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We provide free gift boxes on all orders. Orders are either placed in our decadent shiny black gift boxes, elegant matte black gift boxes (made of 100% recycled paper), or classy black velvet drawstring pouches. All customers will receive an Wishgiving bookmark with an inspirational quote. Anti-tarnish tabs will be included when necessary. To have the order sent to the gift recipient, please specificy in the comments section that this is a gift, and change the shipping address in the checkout process. Aside from the complimentary gift packaging, we will include a gift receipt for the recipient. Note: Our packaging is either capable of being reused, or made from recycled materials to lessen the impact on the environment. Our gift boxes are versatile and useful, and we encourage you to reuse them whenever possible.
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Shipping & Returns Most items can be processed within 48 hours from the purchase date. Please allow more time (up to 1 week) for larger orders, high volume of orders, or complex pieces (our products are individually handcrafted, and some may take longer to create). If the item is a gift, please contact us, and we will do our best to rush your order. To purchase out-of-stock items, please contact us. We will notify you once the item is in stock. RUSH ORDERS INTERNATIONAL SHIPPING: |
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--- We want you to happy with your order. If you are not satisfied with your order, Wishgiving offers a 30-day return and exchange policy provided that jewelry items are returned new, unworn and in its original packaging. Return and exchange items must be received within 30 days upon the shipment date of your purchase. Upon receiving return items, we will evaluate items and packaging for signs of wear, alterations, or damage. Please note that items and packaging showing signs of wear or those that have altered, customized, resized, or damaged in any way cannot be accepted for return. Sale items are final sale, and shipping charges are non-refundable. RETURN & EXCHANGE PROCESS (1) Please email returns@wishgiving.com with the reason for return, and we will send you a Return Merchandise Authorization (RMA) number. We will not process returns without a RMA number. (2) Package your unworn item with its original packaging and materials. Include all promotional items. Please note that we will not process returns unless we receive all materials. Please contact us at returns[at]wishgiving.com if you have further questions about returns.
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We stand by our products and take extensive means to ensure that you may enjoy our jewelry for years to come. One-Year Free Repairs Please note, however, that many gemstones are of limited stock and damaged/broken gemstones cannot be replaced. Similarly, materials used in limited-edition pieces may also be irreplaceable. Please remember to treat your jewelry with care to ensure that precious materials be secured. Repairs Procedure (1) Please email repairs@wishgiving.com with the reason for repair, and invoice # to receive a Repair Number. Please note that we will not accept items for repair without a Repair Number. (2) Package your items in a sturdy box to prevent further damage to your jewelry. A good solution is to use the box provided at the time of purchase. (3) Include a copy of the invoice, Repair Number, and reason for repair in the shipment.
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Other Help Custom Designs and Adjustments We love to hear from our customers and enjoy learning about ideas and new inspirations, however, at this time, we cannot take on requests for custom designs. Each one of our jewelry designs is thoughtfully created with practical and physical concerns. Moreover, each piece is designed with gemstone energies and symbols in mind so that it will benefit its wearer. We understand that everyone has individual styles and tastes, so we do our best to offer a wide variety of different pieces, with variations on stones and style. We recommend that you take note of the measurements of each piece noted on the website to see if the piece is suitable for you. Adjustments: Before requesting an adjusted size, we recommend that you use a piece of string or measuring tape to find the most suitable length or size. We would love to help all of our customers, however, there are some situations where adjustments may not be possible. Please note that adjusted pieces are considered customized jewelry, and are therefore final-sale items and not eligible for refunds.
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We take great care in handcrafting each piece so that they may be of the highest quality. Keep your jewelry away from water (take it off during baths or showers, or when swimming). Take off your jewelry when you partake in a physical activity, such as sports. Silver and gold naturally tarnish over time due to exposure to moisture and other chemicals. We recommend that you store pieces containing silver or gold in air-tight containers or bags. Polishing cloths can bring the shine back to many pieces. To care for stones, avoid storing jewelry and accessories under direct sunlight or bright lights to avoid fading. Avoid cleaning gemstones with polishing cloths or other cleaning chemicals as some are made specifically for precious metals. While getting ready, put on all make-up, hair products, and perfume before wearing your jewelry.
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Page copy protected against web site content infringement by Copyscape To respect and protect our artists, we provide firm copyright protection and pursue copyright violators. By accessing this site, you agree to the following terms. All material on this website, including but not limited to, product designs, images, website design, graphics, site copy is protected by U.S and International copyrights, and may not be used for either personal or commercial use without permission from Wishgiving. You are not allowed to copy, modify or change the content of this website for profit or any other purpose without written consent of Wishgiving. To request permission, please email info@wishgiving.com. --- |
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