Customer Care

 

SHIPPING & DELIVERY


Most items can be processed within 2 business days from the purchase date. Please allow more time (up to 1-2 weeks) for larger orders, high volume of orders, or complex pieces (our products are individually handcrafted, and some may take longer to create). Please note the product description for exceptions for delivery times. If the item is a gift, please contact us, and we will do our best to rush your order. 
INSURED SHIPPING
For your convenience and for your order's safety, we offer shipping through USPS with insurance. 
FREE SHIPPING
For domestic orders over $50, we happily provide free shipping. Orders will be shipped with tracking numbers via Ground service. This service does not include insurance.
INTERNATIONAL FLAT RATE
To help our international customers save on shipping, we offer a flat rate of $10 for orders over $100. Orders will be shipped via USPS International Priority with tracking. This service does not include insurance.
IMPORTANT: Please check the tracking number provided with your order to track your order. If your shipment is delayed, please contact us, and we will help you track your order. Wishgiving will do whatever possible to ensure that all packages arrive at USPS safely, and will provide all packages with a tracking number. However, we cannot be responsible for any mistakes that USPS makes. For further protection, we suggest that you purchase shipping with insurance. Free shipping, and flat rate options do not include insurance.

To purchase out-of-stock items, please contact us. We will notify you once the item is in stock. (Kindly note, however, that one-of-a-kind or limited edition pieces cannot be recreated).
GIFT BOX PACKAGING
Gift Packaging
Each jewelry piece is carefully packaged in one of our signature gift boxes, to make it ready for gift-giving!
All of our packaging is made from recycled materials or capable of being re-used year after year. 
RUSH ORDERS
If you need to rush delivery for a special occasion, please select the suitable shipping method.

INTERNATIONAL SHIPPING
We currently ship to the following countries: Canada, United Kingdom, Ireland, Australia, Italy, Germany, Taiwan, Japan, Hong Kong, China, New Zealand, Denmark, Belgium, Austria, Netherlands, France, Finland. If your country is not listed above, please contact us to learn of shipping options to your country. International shipping charges do not include customs or duties charges. For any questions or concerns, please email us at info(a)wishgiving.com.
PRIVACY & SECURITY

Wishgiving.com will respect your privacy. Any information collected is used only to improve the quality of our website and our service to our customers. Under no circumstances will we sell or give your information for commercial uses. Wishgiving.com is secured with a Secure Socket Layer (SSL), which is used to manage the security of information transfer over the internet.

 

REWARD POINTS PROGRAM

What are Reward Points?

To thank you for shopping at Wishgiving.com, we reward points for every dollar you spend. These points are immediately redeemable on your next purchase.

10 Reward Points = $1 towards a future Wishgiving purchase.

How do I earn Reward Points?

Login or Register for a Wishgiving.com account. Our system will track your accumulated points for your next order. You must login for the system to track your points.

Reward Points are only redeemable at Wishgiving.com. If the product is returned, the Reward Points given will be subtracted from your account.

Any questions?

We're happy to help! Please contact us at info(at)wishgiving.com

 

RETURNS & EXCHANGES

We want you to happy with your order. If you are not satisfied with your order, Wishgiving offers a 14-day return and exchange policy provided that jewelry items are returned new, unworn and in its original packaging. You may return for a full refund less shipping charges within this period. Return and exchange items must be postmarked within 14 days of the shipment date of your order.

Upon receiving return items, we will evaluate items and packaging for signs of wear, alterations, or damage. Please note that items and packaging showing signs of wear or those that have altered, customized, resized, or damaged in any way cannot be accepted for return. Sale items are final sale, and shipping charges are non-refundable.

RETURN & EXCHANGE PROCESS

(1) Please email returns (@) wishgiving.com with the reason for return, and we will send you a Return Merchandise Authorization (RMA) number. We will not process returns without a RMA number. (RMA numbers help us keep track of returns/exchanges to ensure timely service.)

(2) Download and fill out our Return Submission Form

(3) Package your unworn item with its original packaging and materials. Include Return Submission Form, and all promotional items. Please note that we will not process returns unless we receive all materials.

Please contact us at returns[at]wishgiving.com if you have further questions about returns.

 

REPAIRS

We stand by our products and take extensive means to ensure that you may enjoy our jewelry for years to come.

One-Year Repairs Policy

We stand by the quality of our items, and are happy to offer repairs free of charge for items owned for less than one year from date of purchase worn under normal usage. Items owned for more than one year will be charged for the service.

Please remember to treat your jewelry with care: keep it away from water, and take it off before you partake in physical activity, such as sports. Please note that the free repair policy does not apply to adjustments (i.e. changing the length of a necklace), a customer's errors when ordering, or when the piece is broken under extreme circumstances that aren't recommended when wearing the jewelry. In these instances, charges will incur.

Please note, however, that many gemstones are of limited stock and damaged/broken gemstones cannot be replaced. Similarly, materials used in limited-edition pieces may also be irreplaceable. Please remember to treat your jewelry with care to ensure that precious materials be secured.

Repairs Procedure

(1) Please email repairs (@) wishgiving.com with the reason for repair, and invoice # to receive a Repair Number. Please note that we will not accept items for repair without a Repair Number. (A repair number will help us keep track of your repair.)

(2) Package your items in a sturdy box to prevent further damage to your jewelry. A good solution is to use the box provided at the time of purchase.

(3) Download and fill out our Repair Submission Form.

(4) Include the completed Repair Submission Form in the package with your jewelry.

 

HOW TO ORDER

We accept payment through major credit cards (Visa, Mastercard, American Express and Discover) as well as through Paypal.

1) Click "Add to Cart" on the product page. Click on the shopping cart icon to checkout.
2) If you want to continue shopping, click "continue shopping." Otherwise, click "Proceed to Checkout" to go through our easy checkout system.
3) Choose to checkout as guest or register to enjoy future conveniences (fast checkout and easy access to order history, and a personal wish list).
4) Enter your billing and shipping information.
5) Select a shipping method.
6) Enter your payment information.

You should receive a confirmation email once your order reaches us.

ASSISTANCE:
We're happy to help you with the ordering process. Please contact us.

 

TAXES, CUSTOMS & DUTIES

As we are located in California, we are required to charge a sales tax for purchases made by California residents. Otherwise, we do not charge tax on out of state purchases.

Please note that our charges do not cover customs or duties charged on international orders. Please refer to your country's customs policies.

 

OUT OF STOCK ITEMS & BACKORDERS

We do apologize for any out of stock items you may wish to purchase. Our products are carefully handcrafted using unique materials and they take time to create. Because some of the materials used are unique and difficult to replace, we may be unable to restock some items.

To find out if a product you are interested may be back in stock, please contact us with the item name and SKU number.