UNIQUE HANDMADE JEWELRY: GIFT BOX WITH EACH PURCHASE. FREE SHIPPING ON US ORDERS OVER $50

We’re here to help.

CUSTOMER SERVICE
info@wishgiving.com

Monday to Friday     10AM to 5PM

Pacific Standard Time

MY ORDER

I know your pieces are handcrafted, but how long does it take to process my order?

We do our best to ship all in-stock pieces within 48 business hours. However, there are some pieces that are made-to-order, and may take up to 1-2 weeks for us to handcraft the piece especially for you. If this is the case, this will be noted in on the product description.

Help! An item I want is out of stock. What can I do?

To purchase out-of-stock items, please contact us. We will notify you once the item is in stock. (Kindly note, however, that one-of-a-kind or limited edition pieces cannot be recreated).

Do you offer gift-packaging?

Happily! Each jewelry piece is carefully packaged in one of our signature gift boxes, to make it ready for gift-giving!

All of our packaging is made from recycled materials or capable of being re-used year after year.

 

What is your return policy?

We want you to happy with your order. If you are not satisfied with your order, Wishgiving offers a 14-day return and exchange policy provided that jewelry items are returned new, unworn and in its original packaging.  For more information regarding our return policy, please scroll down to the “Returns & Refunds” section.

How do I place an order?

We accept payment through major credit cards (Visa, Mastercard, American Express and Discover) as well as through Paypal.

1) Click “Add to Cart” on the product page. Click on the shopping cart icon to checkout.
2) If you want to continue shopping, click “continue shopping.” Otherwise, click “Proceed to Checkout” to go through our easy checkout system.
3) Choose to checkout as guest or register to enjoy future conveniences (fast checkout and easy access to order history, and a personal wish list).
4) Enter your billing and shipping information.
5) Select a shipping method.
6) Enter your payment information.

You should receive a confirmation email once your order reaches us.

DELIVERY INFORMATION

Do you deliver to my country?

We currently ship to the following countries: Canada, United Kingdom, Ireland, Australia, Italy, Germany, Taiwan, Japan, Hong Kong, China, New Zealand, Denmark, Belgium, Austria, Netherlands, France, Finland. If your country is not listed above, please contact us to learn of shipping options to your country. International shipping charges do not include customs or duties charges. For any questions or concerns, please email us at info(a)wishgiving.com.

How long for my delivery to arrive?

Most in-stock items can be processed within 2 business days from the purchase date. Shipping times vary depending on the shipment type you choose. For faster delivery, please select expedited shipping, such as “Express” or “Priority”.

Please allow more time (up to 1-2 weeks) for larger orders, high volume of orders, or complex pieces (our products are individually handcrafted, and some may take longer to create). Please note the product description for exceptions for delivery times. If the item is a gift, please contact us, and we will do our best to rush your order.

What are the shipping costs?

Shipping costs will vary depending on the location, and the delivery time that you choose. Please refer to our shipping estimator in our shopping cart for a better idea of how much your shipping will cost.

For orders shipped within the continental United States, we happily offer free shipping on orders over $50. Orders shipped with this option will be shipped via USPS First Class Mail.

Can I track my order?

Please check the tracking number provided with your order to track your order. If your shipment is delayed, please contact us, and we will help you track your order. Wishgiving will do whatever possible to ensure that all packages arrive at USPS safely, and will provide all packages with a tracking number. However, we cannot be responsible for any mistakes that USPS makes. For further protection, we suggest that you purchase shipping with insurance. Free shipping, and flat rate options do not include insurance.

Do I have to pay taxes, customs and / or import charges?

As we are located in California, sales taxes for orders will be collected for orders shipped within California. However, we do not charge sales tax on other web orders.

For international customers, kindly refer to your customs to inquire about possible taxes or duties. Please note that we do not collect taxes or duties for international shipments, and will not be responsible for taxes or duties.

Wishgiving’s Handmade Jewelry

Where are your pieces made?

Every piece in the Wishgiving Collection is handcrafted in Los Angeles, California. It is a vital part of our company’s philosophy that we create our pieces locally. In this way, we’re able to support the American labor, and we’re able to guarantee the ethics behind the creation of each piece.

What kind of materials do you use in your handmade jewelry?

We use a strict quality control process to select the materials we use in the Wishgiving Collection because we believe that the quality and the origins of the materials affect the purity and energy of the final piece. We source quality gemstones from our trusted suppliers who share our dedication to pure gemstones (no dyes, radiation, or other chemical processes).

We use recycled sterling silver and gold to decrease the environmental impact of gold and silver mining.

How does sizing for the jewelry work?

Mala bracelets: We often offer both men’s and women’s sizes. These sizes are based on the standard size for men (8 inches) and women (7 inches). We feel that this meets the size requirements for more of our customers. If your wrist size varies from the standard size, please contact us to inquire about creating a custom-sized piece. (Please note: custom orders are non-refundable, and may take longer to create than the standard processing time).

Necklaces: available lengths are listed within the options sections.

MISC. QUESTIONS

Help! I need my jewelry fixed. What can I do?

First of all, congratulations! You’ve reached a milestone. Spiritually speaking, many believers think that your jewelry integrates with your personal energy. When a piece breaks, it often indicates that you’ve reached a milestone in your practice.

We stand by the quality of our items, and are happy to offer repairs free of charge for items owned for less than one year from date of purchase worn under normal usage. Items owned for more than one year will be charged for the service.

Please remember to treat your jewelry with care: keep it away from water, and take it off before you partake in physical activity, such as sports. Please note that the free repair policy does not apply to adjustments (i.e. changing the length of a necklace), a customer’s errors when ordering, or when the piece is broken under extreme circumstances that aren’t recommended when wearing the jewelry. In these instances, charges will incur.

Please note, however, that many gemstones are of limited stock and damaged/broken gemstones cannot be replaced. Similarly, materials used in limited-edition pieces may also be irreplaceable. Please remember to treat your jewelry with care to ensure that precious materials be secured.

Repairs Procedure

(1) Please email info (@) wishgiving.com with the reason for repair, and invoice # to receive a Repair Number. Please note that we will not accept items for repair without a Repair Number. (A repair number will help us keep track of your repair.)

(2) Package your items in a sturdy box to prevent further damage to your jewelry. A good solution is to use the box provided at the time of purchase.

(3) Download and fill out our Repair Submission Form.

(4) Include the completed Repair Submission Form in the package with your jewelry.

Where Can I Find More Product Information?

If your questions weren’t answered about a specific product, please feel free to contact us anytime!

Is my information secure?

Wishgiving.com will respect your privacy. Any information collected is used only to improve the quality of our website and our service to our customers. Under no circumstances will we sell or give your information for commercial uses. Wishgiving.com is secured with a Secure Socket Layer (SSL), which is used to manage the security of information transfer over the internet.

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