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Due to the handmade nature of the products, please allow 1-2 weeks to process our order. To purchase out-of-stock items, please contact us. We will notify you once the item is in stock. FREE SHIPPING ON ORDERS OVER $100: Free shipping applies to domestic orders over $100.RUSH ORDERS INSURANCE OPTIONS *INTERNATIONAL SHIPPING: For any questions or concerns, please email us at info [at] wishgiving.com (replace [at] with @) for assistance. |
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----------------- HOW TO ORDER
We accept payment through credit cards (Visa, Mastercard, American Express, Discover) as well as through PayPal. Please click the "Purchase" button to add the desired product to your shopping cart. When you are ready to place the order, click "shopping cart" at the top right hand corner to checkout. PAY WITH CREDIT CARD: PAY WITH PAYPAL: EMAIL OR FAX US YOUR ORDER:
ASSISTANCE: ----------------- As a thank you to our loyal customers, we've started our VIP Loyalty Program. Loyal customers will receive 15% off all future purchases starting with their 3rd purchase. Loyal customers will receive 20% off all future purchases starting with their 5th purchase. Not combineable with other coupons or discounts. ----------------- RETURN & EXCHANGE POLICYWe want you to happy with your order. If you are not satisfied with your order, Wishgiving offers a 14-day return and exchange policy provided that jewelry items are returned new, unworn and in its original packaging. Please contact us within 7 days of receiving your order. Within 14 days upon the shipment of your purchase, return items must be received. Upon receiving return items, we will evaluate items and packaging for signs of wear, alterations, or damage. Please note that items and packaging showing signs of wear or those that have altered, customized, resized, or damaged in any way cannot be accepted for return. Sale items are final sale, and shipping charges are non-refundable.
Items received as gifts may be exchanged for other items in our catalog. Please contact us at returns[at]wishgiving.com (replace [at] with @) if you have further questions about returns. ----------------- REPAIRSWe stand by our products and take extensive means to ensure that you may enjoy our jewelry for years to come. We will happily repair items in need of repair due to natural wear and tear for free. If damaged items are in need of a repair charge, we do our best to keep our charges low. Please note, however, that many gemstones are of limited stock and damaged/broken gemstones cannot be replaced. Similarly, materials used in limited-edition pieces may also be irreplaceable. Please remember to treat your jewelry with care to ensure that precious materials be secured. REPAIRS PROCEDURE
----------------- TAXESAs we are located in California, we are required to charge a sales tax for purchases made by California residents. Otherwise, we do not charge tax on out of state purchases. Please note that we are not responsible for customs or duties charged on international orders. ----------------- PACKAGINGWe provide free gift wrapping on all orders. Orders are either placed in our decadent black faux-suede gift boxes, elegant matte black gift boxes (made of 100% recycled paper), or classy black velvet drawstring pouches. All customers will receive an Wishgiving bookmark with an inspirational quote. Anti-tarnish tabs will be included when necessary. To have the order sent to the gift recipient, please specificy in the comments section that this is a gift, and change the shipping address in step 1 of the checkout process. Aside from the complimentary gift packaging, we will include a gift receipt for the recipient. Note: Our packaging is either capable of being reused, or made from recycled materials to lessen the impact on the environment. Our gift boxes are versatile and useful, and we encourage you to reuse them whenever possible. [return to top] OUT OF STOCK ITEMS & BACKORDERSWe do apologize for any out of stock items you may wish to purchase. Our products are carefully handcrafted using unique materials and they take time to create. Because some of the materials used are unique and difficult to replace, we may be unable to restock some items. To find out if a product you are interested may be back in stock, please click "Request Restock Notice" on the product page of the sold-out item to be informed of when the item will be restocked. ----------------- PRIVACY POLICYWishgiving.com will respect your privacy. Any information collected is used only to improve the quality of our website and our service to our customers. Under no circumstances will we sell or give your information for commercial uses. Wishgiving.com is secured with a Secure Socket Layer (SSL), which is used to manage the security of information transfer over the internet. ----------------- JEWELRY CAREWe take great care in handcrafting each piece so that they may be of the highest quality. Silver and gold naturally tarnish over time due to exposure to moisture and other chemicals. We recommend that you store pieces containing silver or gold in air-tight containers or bags. A perfect solution would be to keep your jewelry in a container with the anti-tarnish tab (found under the cotton in the jewelry box) provided in the original packaging to keep your jewelry from tarnishing. Polishing cloths can bring the shine back to many pieces. To care for stones, avoid storing jewelry and accessories under direct sunlight or bright lights to avoid fading. Avoid cleaning gemstones with polishing cloths or other cleaning chemicals as some are made specifically for precious metals. While getting ready, put on all make-up, hair products, and perfume before wearing your jewelry. ----------------- CUSTOM DESIGNS & ADJUSTMENTSWe love to hear from our customers and enjoy hearing ideas and new inspirations, however, we cannot take on requests for custom designs. Each one of our jewelry designs is thoughtfully created with practical and physical concerns. Moreover, each piece is designed with gemstone energies and symbols in mind. We understand that everyone has individual styles and tastes, so we do our best to offer a wide variety of different pieces, with variations on stones and style. We recommend that you take note of the measurements of each piece noted on the website to see if the piece is suitable for you. ADJUSTMENTS: ----------------- COPYRIGHTSPage copy protected against web site content infringement by Copyscape To respect and protect our artists, we provide firm copyright protection and pursue copyright violators. By accessing this site, you agree to the following terms. All material on this website, including but not limited to, product designs, images, website design, graphics, site copy is protected by U.S and International copyrights, and may not be used for either personal or commercial use without permission from Wishgiving. You are not allowed to copy, modify or change the content of this website for profit or any other purpose without written consent of Wishgiving. To request permission, please email info@wishgiving.com. ----------------- For unanswered questions, please Contact us. |
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